Would you cancel (broadband issue)

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Would you cancel (broadband issue)

Postby Adrianisournumber1 on Fri Feb 02, 2018 8:46 am

I moved house this week (never again) and I joined BT my activation date was yesterday and I've still no dial tone or phone line, I called up just now and they have found a fault on my line and they won't send a repair man for 3 days. Just stinks a bit of crap customer service they had 2 weeks to get the line ready and still can't. Look online aswell it seems to be standard issue in that they just actually haven't connected the exchange box. Seems a really common place problem.
So another 3days of working of mobile phone data which is beginning to grind me down, plus the kids can't watch tv without it.
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Re: Would you cancel (broadband issue)

Postby DasNutNock on Fri Feb 02, 2018 9:53 am

Without question, bin them. Someone else wants your business, so go check uswitch to see who can do a better deal.
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Re: Would you cancel (broadband issue)

Postby Dover KUMB fan on Fri Feb 02, 2018 10:02 am

Problem is, whatever broadband provider you switch to, it will still be going down BT tubes, so your problem will still be there. I would push for a discount or refund though for sure.
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Re: Would you cancel (broadband issue)

Postby DasNutNock on Fri Feb 02, 2018 10:06 am

Not if you switch to Virgin fibre - no more BT line rental bull****.
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Re: Would you cancel (broadband issue)

Postby chigwells finest on Fri Feb 02, 2018 11:15 am

dont start me on broadband ............new home , broadband speed 0.5 mgs , theres been murders with every supplier . Bt wont put a new box on site as it cost 4-45k , and none of the other providers will help with the costs so why should they ?
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Re: Would you cancel (broadband issue)

Postby AlfieG on Fri Feb 02, 2018 11:23 am

Write an email to the chairman of BT..... follow it up soon after with a phone call to his office.

Things will happen quickly..... The squeeky wheel gets oiled mate. :wink:

Good luck.
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Re: Would you cancel (broadband issue)

Postby Adrianisournumber1 on Fri Feb 02, 2018 1:56 pm

I called back and requested a manager a engineer will be with me between 8am- 1pm tomorrow so can't grumble atleast it's not 3 days
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Re: Would you cancel (broadband issue)

Postby orbital on Fri Feb 02, 2018 5:32 pm

I know some people might have had issues with them, but if you can get fibre optic with Virgin, they have been fantastic with me never had to wait more than a day, initial installation was 2 weeks but that was because I had stopped my BT number, then when I wanted extra boces put in they did it next day.

Oh and fibre optic provides my house which has neworks in every room and family of 5 who all have phone etc on wifi with great service.
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Re: Would you cancel (broadband issue)

Postby FreeWheeling on Sat Feb 03, 2018 7:44 pm

Adrianisournumber1 wrote:I moved house this week (never again) and I joined BT my activation date was yesterday and I've still no dial tone or phone line, I called up just now and they have found a fault on my line and they won't send a repair man for 3 days. Just stinks a bit of crap customer service they had 2 weeks to get the line ready and still can't. Look online aswell it seems to be standard issue in that they just actually haven't connected the exchange box. Seems a really common place problem.
So another 3days of working of mobile phone data which is beginning to grind me down, plus the kids can't watch tv without it.


All depends on the issue, there will probably be no issue with the exchange end or in house end
However , what feed do you have , Overhead or underground
How far away from the exchange, When I was on the firm I have taken 4 days to locate a fault as the distance was bloody miles.
BT spent most of the late 80's and 90s raking in £95 a second clean profit , yet none of the infrastructure was upgraded, the shareholders made millions
Since broadband has really taken off it has now come home to roost, I left BT in 2003 and there were still lead incased cables along major routes.
The Gov has even subsided this shambles of a company in order to get better service for data
Another problem with BT used to be that they had the tech to provide a far quicker service than claimed,
when they originally brought out the first 1Mb broadband , the original 'Fish' ADSL , they limited it to just that 1Mb, they had the capacity to send out at 5Mb, but if they did that there was no room for expensive , incremental upgrades
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Re: Would you cancel (broadband issue)

Postby The Old Man of Storr on Sun Feb 04, 2018 1:37 am

BT Engineers have been working in and around our little community for months now trying to set up a fibre optic supply - Last year I went online to register my interest in BT Infinity and I thought I'd hear from them once everything was ready to go . This morning Jen phoned me from work telling me a neighbour had told that she was due to receive her fibre optic installation on the 13th February so I phoned up BT to see what the score was . Apparently registering your interest online with them wasn't how you go about getting BT Infinity , you have to phone them up in person - The lady told me that most of the calls she receives were from angry customers , mainly businessmen who took out their frustrations on her and other telephone operators and how much of a pleasure it was to talk to a nice person for a change - she reduced my BT Sports package to half price without me asking , gave me hints and tips not to use the 1471 so much [ I thought it was free ! ] and set me up for the BT Infinity fibre optic service , we must have talked for a good 20 minutes . I received an email shortly afterwards telling me my fibre optic service should be in place by the 19th February . Hooray !
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Re: Would you cancel (broadband issue)

Postby EugeneSpeed on Mon Feb 05, 2018 10:23 am

DasNutNock wrote:Not if you switch to Virgin fibre - no more BT line rental bull****.


Yes! We sacked off Sky and got Virgin. Bit cheaper, and we got rid of the BT line which saves a bit of cash too. Speeds are great - around 200 for downloads.

One thing all of these providers have in common though is the customer service is poor. Virgin have been fine for us on the whole, but it took ages to get the engineer in (who was late countless times). In my experience, they're the best of a very mediocre bunch, but the speeds and reliability meant it was worth switching 100%.
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Re: Would you cancel (broadband issue)

Postby mumbles87 on Mon Feb 05, 2018 12:27 pm

Virgin are great.. until you have a problem

yes they send out techs which are free but they are next to useless

I had them for 24 months in total.. first 12 months brilliant.. second 12 was a nightmare with techs out every month .. not one could fix the issue (flickering TV and broadband dropping out every day) countless new hubs, new boxes. signal damperners put on by one tech who said our signal was too strong only for the tech next week to say why is this on your signal is far too low

BT since last March

since its been put in I have had one 4 hour period without internet where it went down due to flooding in the cable exchange..

download speeds are overstated.. I have 72 mbps now and its no slower than it was at 300mbps on virgin... you don't load porn any quicker... and downloading still takes about the same
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Re: Would you cancel (broadband issue)

Postby westham,eggyandchips on Tue Feb 06, 2018 8:45 am

The service provided by ALL of the broadband companies is ****......because they can.
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Re: Would you cancel (broadband issue)

Postby hemelite on Wed Feb 07, 2018 11:43 am

I cancelled Sky and moved to Virgin - wish i hadn't
As soon as my current contract is up i'm going back again.
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Re: Would you cancel (broadband issue)

Postby chigwells finest on Fri Feb 09, 2018 10:02 am

hemelite wrote:I cancelled Sky and moved to Virgin - wish i hadn't
As soon as my current contract is up i'm going back again.


nothing compares to the ineptitude that is TalkTalk, believe me , we have also been told that Bt are installing new FTTP cables next to their old copper lines , which will give us download speeds of 330mb, probably cost a fortune too, theres also another firm called hyperoptic which have just started as well
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Re: Would you cancel (broadband issue)

Postby EastBrisHammer on Fri Feb 09, 2018 11:30 am

It's all luck of the draw unfortunately. I'll stick with Virgin as they have been solid for me but I do know people who have had problems.

I will never have anything to do with BT if I can help it as they have demonstrated some of the most ineptitude I have every witnessed. They managed to cut off my phone line twice because they claimed I hadn't paid my bill. They cut it off before the billing due date on both occasions. They eventually accepted that they had made a mistake and then went on to try and charge me a re-connection charge. Lots of unnecessary stress and using telephone boxes. This was back in the days when a land line was still useful before mobile phones took over.
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Re: Would you cancel (broadband issue)

Postby FreeWheeling on Mon Feb 12, 2018 10:40 pm

Trouble being
In my day we used to be able to fudge the figures and make it look like we were doing a lot more than we were
The engineers now on all comms companies are hammered for jobs completed, tracking on all vans and IT kit for starters
so you get whats called your 'Harry Swappers'
These are engineers that will have located a good or better underground copper pair and swap it for the faulty one in a street, when the next customer complains it gets swapped again, round and round in circles it goes , a **** pair of copper can go around a street of 20 houses in mater of months.
always worse in the winter as no one wants to sit in the winter weather remaking a leaking joint or replacing a length of cable,(you book the fault in a decent looking joint that wont get pulled for being sub-standard) also most of the underground access boxes and cable joints are full of water
In my day in the summer it was a great job to have
In the winter I spent more days cold and piss wet through than I ever spent in the British Army
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