Filed: Wednesday, 2nd November 2016
By: Staff Writer
More than 100 season ticket holders who are situated in the block closest to away supporters have been told that they will have to find somewhere else to sit.
As a result of the latest hurriedly-arranged improvements implemented to address the problems witnessed at the recent EFL Cup clash with Chelsea, West Ham have written to the West Stand ST holders to inform them that they are being relocated elsewhere in the ground.
An email, sent today and later revealed on the KUMB Forum, explained why the club felt it necessary to take such drastic action - whilst offering partial refunds to those offered inferior seats elsewhere in the stadium.
"The club takes its responsibility to provide a safe environment for every supporter that attends a fixture at West Ham United very seriously and it is our responsibility to do everything in our power to ensure all supporters attending matches are able to enjoy their match day experience," read the email.
"We must act on the learnings gained following Wednesday night’s EFL Cup tie with Chelsea and, as a result, we are currently in the process of making changes to the layout of the away end at London Stadium.
"In particular, the line of segregation between home and away supporters is being extended and we must advise you that as a result we are relocating your season ticket seat to a comparable area of the stadium for the remainder of the 2016/17 season, as your existing seat will now form part of the line of segregation or a sterile area in between both sets of supporters.
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"It is of course regrettable that we have had to make these necessary changes, but we hope you will understand the need for us to take this step.
"In order to ensure we are able to offer you a comparable seat, we are making available a bank of seats that were not previously available as seasonal seats. In the new area for your seats, the first ten rows are in the Band 4 price band and as such we shall arrange a pro-rata refund."
The club also offered those supporters not wishing to relocate a full refund. To read the views of those fans affected by the decision, visit the KUMB Forum.
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