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Club set to back down over e-credits row


Filed: Tuesday, 18th April 2017
By: Staff Writer


West Ham are set to announce an extension to their 'club cash' scheme after fans reacted angrily to news that they faced losing thousands of pounds in credits.

The club emailed fans last week to confirm that any credits accumulated by supporters this season would have to be spent by 1 September otherwise they would be lost.

Naturally this infuriated supporters who had already purchased their season ticket for the 2017/18 season and who subsequently stood to lose their balance.

They argued that had the information been made public prior to the renewal date, they could have used the available credits to offset some of the season ticket renewal cost - which they now stood to lose as they had no other reason to spend it.




The decision also affects fans using the club's 'Ticket Trader' scheme, which allows them to sell their season ticket for any matches they are unable to attend.

As things stand, any credits gained from sales for the final home games of the season - against Everton, Tottenham and Liverpool - would be nullified in September.

"That is material information that the club needs to make clear," wrote one annoyed season ticket holder on the KUMB Forum. "Hiding it away in the small print does not wash under Consumer Protection regulations."

Meanwhile another fans was equally upset, having renewed and used Ticket Trader earlier this week. "I've renewed two STs already," wrote KUMB member FortuneZ. "One paid up front, the other on finance. But I sold two tickets on the exchange yesterday.

"Now what?"





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