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Fans request waiting list disclosure

Filed: Saturday, 7th April 2018
By: Staff Writer

Supporters who have paid 10 to join an open waiting list have asked West Ham United to reveal how close they are to being offered a season ticket.

Fans who failed to qualify for a season ticket at the Olympic Stadium following the club's move to Stratford in 2016 were invited to join a waiting list for a modest fee of a tenner - an offer that remains open today.

Last year Karren Brady claimed via twitter that the waiting list stood at 52,000 at time of writing - a figure backed-up by the vice chair when asked to clarify the number during a meeting with KUMB and other fan representatives in February.

Yet despite a number of enquiries, not a single fan who responded to an enquiry on the KUMB Forum had been able to determine exactly what position they held on the list - and consequently, left with no idea how much longer they would have to wait.

Watford 'Ammer, a member of KUMB since 2002 initially asked the club to confirm his position on the waiting list in July 2017. After being informed by a senior member of staff that that he would be informed "shortly", more than a dozen enquiries since have failed to bear fruit.

Another KUMB member - on the list for two years last month - was told that the club would be issuing further information when the current campaign had concluded.

And WebmasterFF cast doubt over the entire process by claiming that acquaintances of his that joined the list later were first to receive an offer to apply. "I've been on the waiting list since the last season at the Boleyn and not got a call," he wrote. "I've had friends who joined halfway through last season and got one this year."

Meanwhile one supporter claimed a family member was able to purchase a pair of tickets simply by asking in person at the club's Ticket Office. " My daughter's partner attended a few games towards the end at Upton Park and in the first season at the Olympic Stadium," wrote Captain Slaphead.

"This was always on tickets loaned from ST holders or originally purchased by others. He therefore had no 'purchase history' and he did not join the waiting list, hence was an total 'unknown' as far as WHU were concerned. In July 2017 he walked up to the Ticket Office and purchased two season tickets for the current season."

West Ham have also been asked by supporters to clarify whether the 10 fee is 'lifetime' or has an expiry date, as stated by the terms and conditions listed on the waiting list membership page.

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For those supporters considering joining the waiting list now, the odds of obtaining a season ticket do not appear to be particularly favourable when last season's 'drop off' figure of 5,000 non-renewals is taken into consideration.

With a waiting list of around 50,000, and based upon 2017's example, anyone paying 10 to join the list today would have to wait around TEN YEARS for the opportunity to purchase an annual pass.

Although should West Ham somehow manage to prevail in their ongoing battle with the Mayor, local authorities and arena operators regarding the stadium capacity (currently set at 57,000; the club seek 66) that wait could be reduced to approximately four years, on the basis that the vice chair's figures are accurate.

* Join the debate over this topic on the KUMB Forum.

Related News

   arrow   Club waiting list loses 14,000 supporters [22nd Mar 2019]
   arrow   Inflation-busting season ticket price rises announced [12th Mar 2019]
   arrow   Brady lashes out, again [22nd Dec 2018]
   arrow   West Ham granted safety certificate [21st Dec 2018]
   arrow   In brief - Thursday's news round-up [22nd Nov 2018]
   arrow   Club release new season tickets [21st Nov 2018]
   arrow   The stinky stadium mystery [2nd Nov 2018]
   arrow   In brief - Tuesday's news round-up [24th Jul 2018]
   arrow   Season tickets sold out [23rd Jul 2018]
   arrow   Season tickets offered to all and sundry [29th Jun 2018]

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