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Waiting list mystery continues

Filed: Friday, 1st June 2018
By: Staff Writer

West Ham United supporters attempting to determine what position they hold on the season ticket waiting list continue to be frustrated by mixed messages from the club.

Despite boasting a waiting list in excess of 45,000 supporters - according to vice chairman Karren Brady, when asked in February - the club continue to advertise for fans to join the purportedly lengthy queue.

However any supporters attempting to clarify how long they can expect to wait before they will be offered a season ticket have been continuously frustrated by mixed messages from club representatives.

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KUMB member danski78 is just one of many supporter to share a story of frustration and obfuscation. Having joined the waiting list more than two years ago, he is just one of many fans to have been told different stories depending upon which member of staff he has spoken to.

"I have had emails to the club ignored so decided to call this morning," he told KUMB. "Firstly I was told that I joined the waiting list in September 2016, although I have evidence of joining in March 2016 while at the Boleyn.

"When I questioned this I was told it was a problem with the migration from the old system and they confirmed I had indeed joined in March. I then asked them where they were up to on the waiting list and was told November 2015.

"I enquired as to how many people were on the list ahead of me but they couldn’t say. I asked why they couldn’t and was told that my date was rubber-stamped but that the system is complicated, and with 48,000 on the waiting list giving me a number was not possible.

"Finally I asked whether I was likely to be offered a season ticket for next season and the operator couldn’t say, although she did confirm that 4,000 supporters has been emailed asking if they still wanted a ST.

"The fact it took a supervisor 15 minutes to search the old system in order to confirm the date I joined the waiting list left me with zero confidence that the list is either organised or fair."

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The cost of joining the club's waiting list is £10; with the list said to be 48,000 long, and based upon 2016/17's example of 5,000 supporters relinquishing their season tickets, anyone joining the list today would have to wait around TEN YEARS for the opportunity to purchase one.

KUMB's attempts to clarify the situation with West Ham United have thus far proved fruitless, with the club having failed to respond to our requests for further information.

* Join the debate over this topic on the KUMB Forum.

Related News

   arrow   In brief - Tuesday's news round-up [24th Jul 2018]
   arrow   Season tickets sold out [23rd Jul 2018]
   arrow   Season tickets offered to all and sundry [29th Jun 2018]
   arrow   Maximum capacity to be reached [2nd Jun 2018]
   arrow   Waiting list mystery continues [1st Jun 2018]
   arrow   Enough is enough, say lifelong supporters [30th Apr 2018]
   arrow   Fans request waiting list disclosure [7th Apr 2018]
   arrow   2018-19 season ticket prices unveiled [6th Apr 2018]
   arrow   In brief - Monday's news round-up [26th Mar 2018]
   arrow   In brief - Wednesday's news round-up [14th Mar 2018]

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