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Fans furious with botched ballot

Filed: Friday, 19th October 2018
By: Staff Writer

Some fans with more than 30 priority points have missed out on tickets for the trip to Huddersfield after West Ham's online booking system went down for several hours.

A number of disappointed supporters took to the KUMB Forum this morning in order to register their disappointment after missing out on tickets for the game, which were limited to an allocation of 2,340.

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The club's online booking system was unusable from around 2pm on Thursday afternoon and taken down for urgent maintenance some 30 minutes later. And although it was back up shortly afterwards, some fans reported being unable to log in until this morning - by which time the entire allocation had been sold.

"I'm absolutely livid," wrote one KUMB member. "I tried to buy tickets online yesterday, early evening, through the night and into early morning, but kept getting error messages.

"I couldn’t ring in the afternoon as I was in a meeting. I called this morning to find they're sold out, when I should have been able to buy online last night or early this morning. The club ticketing is beyond incompetence."

Whilst another disappointed regular away fan added: "I couldn't get into the website last night, I sat there for ages trying to get in. I went to do it this morning and they're all gone! I have 28 points but am going to have to enter the ballot."

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West Ham's allocation for the match is understood to have sold out to those with 20 priority points or more, leaving hundreds of fans disappointed. Little more than 200 tickets will be available in the ballot, for which 10 per cent of the total allocation is reserved.

The Hammers will be hoping to replicate last season's 4-1 win at the John Smith's stadium when the two teams meet on Saturday, 10 November.

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