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We can work it out, say Sullivan and Gold

Filed: Wednesday, 21st September 2016
By: Staff Writer

West Ham United have written to supporters ahead of tonight's League Cup clash with Accrington Stanley.

In a lengthy statement, published on the club's website this afternoon, co-owners David Sullivan and David Gold adopted a conciliatory tone as they asked for patience as the club attempts to resolve some of the many issues that have disrupted the move to Stratford.

And there was also a degree of acknowledgement that many of the issues which have blighted the move were entirely out of the fans' hands - whilst the previously lauded migration policy was referred to rather more realistically, in terms of its success.

"We knew that a move of this magnitude would present us with some issues to resolve early on but we really believe by the West Ham family pulling together these are issues that can be resolved in the short term," said Sullivan and Gold.

"It is clear there are three key areas of frustration off the pitch: The quality of the stewarding, the segregation between home and away supporters and the need for likeminded supported to be more appropriately grouped.

"Itís clear the migration process to a large extent did successfully group clear pockets of likeminded fans. However, finding the perfect place for 57,000 supporters first time is not easy and the Board accept there has been a need to relocate some supporters to the areas where they can have the best experience for the good of everyone in the ground.

"This is not a simple process when you boast the highest number of season ticket Holders in the capital, but it is one Karren and her team have worked day and night to find solutions to. This has already delivered positive results in some areas of the stadium and we expect this to continue and for these issues to be resolved in the coming weeks."

The statement - which, curiously perhaps given its subject matter, failed to attribute OS key player Karren Brady - also made specific reference to the many issues regarding stewarding and security, which has led to some fans ruling out a return to the stadium until improvements have been implemented.

"We want all stewarding to be of the highest standard," it continued, "and have assurances from E20 and LS185, who control the safety and security at London Stadium, that they will significantly improve stewarding by providing better training, contracting additional stewarding companies with more relevant football experience and by deploying stewards to man the same areas for every game to help build some familiarity between the stadium staff and our fans.

"We expect that you will see an improvement with more and higher quality stewards going forward.

"As regards segregation, LS185 have agreed to implement an improved and increased segregation line between home and away supporters for all future matches. This will be implemented from tonightís game onwards, and you should be able to clearly see a difference in the scale of the line."

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