Affordable football, affordable phone bills

  • by Staff Writer
  • Wednesday, 9th November 2016

West Ham United have finally ditched their premium rate telephone lines for the club's ticket office.

Back in August, KUMB.com revealed how a string of supporters had been charged extortionate fees when contacting West Ham United's ticket office by telephone.

Some fans were forced to hold on for up to two hours before their calls were answered - leaving them with bills up to ?40 as a result of the 13p-per-minute tariff.


But today the club announced that the deeply-unpopular 0871 and 0845 lines were being replaced by 0333 numbers which, it is claimed, "will save supporters up to 68p per minute".

"West Ham United are delighted to announce the introduction of new national rate 03 telephone numbers for the Ticket Office," said the club.

"The new national rate 03 numbers will replace the old 0871 and 0845 numbers, saving supporters up to 68p per minute as calls to 03 numbers must count towards any inclusive minutes included in mobile, BT or other fixed line packages.

"Fans calling to purchase Standard Tickets and Official Coach Travel should call 0333 030 1966, while Accessibility supporters should call 0333 030 0174."

News of the upgraded phone rates come less than a week after the club announced they had hired Aston Villa's former Head of Ticketing, Nicola Keye.

Supporters should be aware that the old 0871 and 0845 numbers will remain active and are therefore advised to update their records accordingly to avoid incurring additional costs.

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