Come back to what you know

  • by Staff Writer
  • Friday, 27th January 2017

Match day stewards who worked at the Boleyn Ground but are no longer involved with West Ham have been asked to return.

Since West Ham moved to Stratford from Upton Park last summer, scores of stewards formerly employed by the club have either resigned from or refused to take up a similar position at the Olympic Stadium.

The reason for the exodus has largely been attributed to the lower scales of pay, reduced overtime rates and longer working hours offered by OCS, the security firm contracted by stadium operators LS185 to operate their stewarding policy.

Recently KUMB.com produced a ten-point plan designed to improve the supporter experience at the Stratford arena - a plan that included a request to attempt to lure those former employees back to the club.

All of the points raised in our plan were discussed during a recent meeting between the club, represented by vice-chair Karren Brady, and a select group of supporters, including KUMB.com. Since then, a number of the points - plus several others - have been addressed.

And earlier today it was confirmed that our request to entice former Boleyn Ground stewards back to West Ham had also been actioned, when former members of the stewarding team began to receive letters from the club.

"The club hugely value the contribution you made in your role as a core part of the West Ham family," read the letter.

"The club have listened to fans' feedback and we are working very closely with our London Stadium partners to continue to enhance the stewarding and the supporter experience.

"One of our key initiatives is the assignment of former Boleyn Ground stewards to areas of the stadium where empathy with supporters is key.

"As a former Boleyn Ground steward, you can play a role in that objective which is why we would be thrilled for you to maker the transition to the London Stadium."

Whilst the letter confirmed that any former stewards interested would be able to choose to cover West Ham-related events at the stadium only, there were no guarantee - or indeed, no reference whatsoever - to offer the London Living Wage, or return overtime rates to those previously enjoyed by stewards employed directly by the club.

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